The proposed new deal is intended to harmonize and strengthen consumers’ rights across the European Union. It will be implemented by way of updates to four existing EU directives and is due to be finalised in 2019 with a proposed implementation date of 2021.
Key provisions are as follows:
• Improved on-line rights for consumers
• Introduction of representative actions on behalf of consumers (no law firms allowed!)
• Harmonization of enforcement in respect of unfair commercial practices
• Fining powers of 4% of turnover as a minimum available to enforcement bodies
• Rules aimed at dealing with dual quality issues
• Changes to consumers’ cancellation rights
Although its precise application to the United Kingdom is as yet undecided it is highly likely to be adopted and in any event UK businesses dealing cross border with consumers resident in EU members states will have to comply.
Delivered by training consultant Keith Markham, this 30-minute session is essential for practitioners who wish to advise clients regarding the EU New Deal for Consumers.
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