Online Dispute Resolution

  • 7 ratings, 158 users enrolled

Course Overview

Online dispute resolution (ODR) is a type of alternative dispute resolution (ADR) which uses technologies to facilitate the resolution of disputes between parties. Like all mediation it principally involves negotiation, mediation and arbitration or a combination of all 3 methods.

ODR can be applied to a range of disputes; both personal and business. This course, delivered by experienced lecturer Daniel Williams, will examine the various uses for ODR; particularly in respect of customer purchases which has seen the greatest growth, and thereby advancement, in this area.

In addition, this course will also ensure that viewers are aware of the impact which ODR may have on them and their practices in the future.

What are the requirements?

  • This course provides one CPD point
  • Watch 1 hour recorded webinar

Learning Outcomes

  • On completion of this course you will have a greater understanding of the following: The Objective of the New Directive Purpose & Scope of the New Directive on Alternative Dispute Resolution (ADR) for Consumer Disputes ADR Entities ADR Entities (Art. 5) Ability to Refuse to Deal with a Dispute (Art. 5.4) Transparency (Art. 7) ADR Procedures Effectiveness Fairness in Procedures Solutions Liberty (Art. 10) Legality (Art. 11) Information & Cooperation General Matters Competent Authorities Penalties Reports Regulation No. 524/2013 On Online Dispute Resolution for Consumers Purpose and Scope The ODR Platform Testing (Art. 6) Contact Points (Art. 7) Complaints (Art. 8 & 9) Resolution (Art. 10) Consumer Information Penalties (Art. 18) Reports Entry into Force

What is the target audience?

  • All Litigators



About Instructor - Daniel Williams

Daniel is an experienced law lecturer, teaching on post grad and business programs.

Daniel has spent the last 13 years working as a presenter, trainer and facilitator for various training establishments on professional courses.

Daniel has also worked in assessment centres for both medical and commercial subjects including the training and development team at Law Hound.

Course Curriculum

Online Dispute Resolution

  • Webinar- Online Dispute Resolution
  • Notes- Online Dispute Resolution
    5 Page


  • Excellent
    6 months ago
    2 years ago
  • This webinar appears to be out of date and does not reflect the position of the UK now or on Brexit. ODR does ot relate just to so-called consumer disputes but to the entire gambit of disputes capable of being mediated.
    3 years ago
    3 years ago
  • Very good and clear. Thank you.
    3 years ago
  • Price
  • £ 60