Client Care - A Team Approach

Client Care - A Team Approach

  • 1 ratings, 94 users enrolled

Course Overview

Unless you are a genuine sole practitioner working alone with no support staff – this bite-size session is for you!

One person delivering excellent customer service is not enough. Your whole firm must deliver excellent client care if your business is to succeed. This bite-size session will show you how to instill your employees with a team approach to client care.

Delivered by management consultant and lecturer Mac Mackay of DAW Ltd., this course will provide viewers with practical ideas on how to improve customer relations which can be applied immediately in practice. It will also offer guidance on how to get others as enthused as you are in providing a professional service to your clients.

From successful models for leading people to tools to understand what your people bring to your team approach to client care and business development.

What are the requirements?

  • Watch the recorded webinar and review the supporting documentation

Learning Outcomes

  • On completion of this course you will:
  • • Know what makes for a complete team leader
  • • Be able to get to the ‘why’ of your firm
  • • Understand the team skills possessed by your colleagues
  • • Adopt a team approach to marketing
  • • Engage your support staff more successfully

What is the target audience?

  • This course is suitable for practitioners and law firm employees of all levels

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About Instructor - Mac Mackay

BSc(Hons) DipM MCIM PCertM CMgr MCMI MBA

Mac has a wealth of practical management experience running his own successful consultancy practice, and has been a popular lead speaker on the Datalaw SRA Management Course Stage One and Two.

He is author of Motivation, Ability & Confidence Building in People and Recruiting, Retaining & Releasing People both published by Butterworth Heinemann (2007). Mac is also a Chartered Manager and a qualified sports coach.

Course Curriculum

Recorded Webinars

  • Webinar
    00:33:47

Supporting Documentation

  • Workbook
    23 Page

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