Client Care - A Team Approach
Unless you are a genuine sole practitioner working alone with no support staff – this bite-size session is for you!
One person delivering excellent customer service is not enough. Your whole firm must deliver excellent client care if your business is to succeed. This bite-size session will show you how to instill your employees with a team approach to client care.
Delivered by management consultant and lecturer Mac Mackay of DAW Ltd., this course will provide viewers with practical ideas on how to improve customer relations which can be applied immediately in practice. It will also offer guidance on how to get others as enthused as you are in providing a professional service to your clients.
From successful models for leading people to tools to understand what your people bring to your team approach to client care and business development.
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