In this comprehensive course you will learn and understand the principles of complaint handling.
Delivered by Director Katie Jackson, this course examines SRA standards and regulation relating to complaints handling. This session will consider the following topics:
• The principles of complaint handling
• Learn about the LeO scheme
• Learn about the the relevant sections of the new SRA Standards and Regulations and
• the CLC requirements for complaint handling
• Understand the difference between a client complaint and a third party complaint
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