In order for a firm to obtain a Legal Aid Agency contract, the Legal Services Commission (LSC) first requires that a firm obtain an externally audited quality mark for the provision of legal advice.
Failure to do so could result in your firm being prohibited from undertaking legally aided work, so it is crucial that you understand how to achieve the standard required.
This course will focus on the Specialist Quality Mark (SQM), which offers an effective framework which will demonstrate that your organisation is well run and offers excellent client care.
Delivered by experienced lecturer Carol Taylor, this course will outline the process which you must undertake in order to achieve the SQM and will the key areas which organisations often fail on at audit to ensure that your firm avoids this fate.
This course has been divided into the following modules:
- Introductions to SQM - the standard; the process; your firm - your business; making business better.
- Access the service; the business plan; your services; marketing your services; tactical marketing; non discrimination.
- Signposting and referral; staff procedures.
- Running the organisation; staffing structure; roles; finances; independence.
- People management; staff roles, responsibilities and competence; objectives and performance management; recruitment and induction; training and development; supervision; internal communication; reference materials.
- Running the service; file management; file reviews and review procedures.
- Meeting client's needs; service offer; customer management; confidentiality; supplier management.
- Commitment to quality; complaint processes; customer feedback; quality management.
- Self assessment; audit processes; preparation for audit: hints and tips; post audit action.
What are the requirements?
- Comprehensive series of 9 modules providing 4.5 CPD points
- This course provides 4.5 CPD points
What is the target audience?